Frequently Asked Questions

Can I use an Expression Web Template in FrontPage?
Yes, but only in FrontPage 2003. Earlier versions will not recognize the .dwt pages. Our Expression Web templates have been tested and work perfectly in FrontPage 2003.
Can I use a FrontPage template in Expression Web?
Yes. Expression Web will not, however, be able to update any "web-bot" components like navigation, site maps, photo galleries, etc.
How do I purchase a template?
Each template's detail page contains an "Add to Cart" button that takes you to our shopping cart page. You can either checkout or return to continue shopping. During the checkout process, you can choose to pay with your credit card or through your PayPal account. On approval, you will be directed to a page where you can download your template file(s).
Can I change the template's colors, graphics, text...etc.?
Each template is different. While font colors can be easily changed by editing the CSS file, other colors are actually images. You should assume that the colors cannot be changed. We recommend you read through the "see in action" pages for specific details. If you cannot find the answer to your question, please email us.
Can I add more pages, delete pages, and rename pages?
Absolutely! Templates are designed to be flexible. You add additional pages, delete pages you do not need, and even rename pages to be better suited to your site. We have tutorials on our Help Center covering these topics.
How do I know if a template is right for me?
Those who are in need of a website and feel their graphic design skills may be a bit limited will benefit from a web template. A template gives you the elements needed to build an effective, working website. Templates come several common web pages that use pre-designed layouts, images, other components that work together to give your website a consistent look and feel across all pages. If you are still not sure, download one of our free evaluation templates and take it out for a test drive.
My form doesn't work. How do I get help?
In our templates that contain a form on the contact page, you will either have to edit the existing form properties or set the initial properties so you can receive the email results by email. Remember that the forms will only work if your web host has the FrontPage server extensions enabled on your server.  For a step-by-step tutorial, visit our Help Center at: http://www.rtbwizards.com/helpcenter/formsresults.htm.
My new images aren't showing up. What's wrong?
There are several common reasons why an image may not show on your page. Most often the cause is using the wrong file type or the image file path is wrong. New images should be saved as either a .gif or .jpg. Images should be located in the images folder of your web. File names and their extensions should be lowercase with no spaces. It may also be a known IE7 "bug". For more information, visit our help center at: http://www.rtbwizards.com/helpcenter/imageissues.htm.
I lost my template. Can I get another copy?
We keep a database of all sales. If you have lost your original template due to a hard drive crash or other misfortune, and if we can verify your purchase, we will email you a replacement copy. If the template has been deleted from our catalog or was purchased over 12 months ago, we cannot give you a free replacement. For more information, please visit our Policies page.
Do you make templates for other programs?
Yes, we also design the same great templates for the Macromedia Dreamweaver CS3 program. You will find these templates at our sister site My Arts Desire.
My credit card was declined. Now what?
The most common reason a credit card is declined is that the name on the card, the billing address, the zip code, and the 3-didgit code do not all match during the verification process. We have no control over how or why a card is approved or declined. Often when a card is declined, the reserve amount is still deducted from your available balance for 24-48 hours before being replaced. If your card was not approved, we recommend you contact your credit card company or bank immediately and report the problem.
Where can I get more help?
• Check the FrontPage or Expression Web program help files. You can find most "how to" questions answered there.
• Visit Microsoft Office site for FrontPage for help and information about FrontPage 2003. Visit Microsoft Expression Web for help and information about Expression Web.
• Download our free Website Development Guide 2007 or visit our Help Center.
• Contact us regarding any questions you may have about your web template.