Because we realize that not everyone can get the perfect look for their site by using a stock template from our catalog, we can customize any of our templates, adding the components you need, at an affordable price.
We first need to understand your goals. The first step of the process is listening to what you want and need. Our aim is to design a web site that is uniquely yours. So we will ask you a series of questions that will give us a clear idea of your visions for your site.
Once we have your specifications, information, and any images you wish to use, the work begins. We can typically finish your project within 3 - 10 business days, depending on the complexity of your project. Upon completion, we will post a preview of your new site for your approval.
Design costs will be split into two payments. The first half is a non-refundable retainer. We bill you for the balance when the project is completed and you approve the final design. When final payment is received, we will zip up your new template files and email them to you.
Don't know how or don't have the time to add your own content to one of our templates? We can add your content and images for you. We can even update your site for a very reasonable fee.
Please note that you will be required to send us your text (copy ready) and images within ten days of your initial payment. This assures your place in our queue. If information is not received by us after 21 days, the project is considered abandoned.
There may be additional fees, depending on your specific
*One Page websites have a different fee structure.
We want you to be happy with your template and always offer one year of support.
We can replace our main watermarked images (up to 3 if in slideshow) with your own within 30 days of your purchase. Note: we do this once for free - additional changes will be charged our hourly rate.
It has always been our policy to replace your template package for free within 90 days from the date of purchase. If this time has expired, send us an email with the date of your purchase and the template name. Once verified, your replacement template will be emailed to you as soon as possible during our normal business hours. We cannot, however, replace templates that have been retired and are no longer in our catalog. [$20]
If you have purchased a template for one web site, and want to use the same template for a different site, you can purchase an additional template license rather than buying the template again. Please note that you are purchasing a site license only and will not receive another download file. Any editing or changes, including logo or image replacement, will be charged at our normal rates. [$25]
If your template does not display correctly after you have made your changes, it is usually a minor issue like an embedded style or missing HTML tag. We can help you troubleshoot your code to find the errors. [1st Hour is Free]
If you feel you need a bit of extra help, we can arrange live computer-to-computer tutoring sessions at a convenient time in blocks of one hour. Telephone and live computer-to-computer support is limited to customers in US and Canada. [$75/hour]